Terms & Conditions
The following terms and conditions will apply between you and Svaja Ltd (Svaja) for the purchase of any item. These terms do not affect your statutory rights.
Our Contact Details
This website e-Svaja is owned by Svaja International Ltd a company registered in England and Wales, company registered number 10572341 VAT number GB 266 7581 61.
Our trading address is Unit 28 Trade City, Avro Way, Brooklands, Weybridge, Surrey, KT13 0YF, United Kingdom.
If you have any questions regarding this site or your order, you may contact us either by e-mail at sales@svaja.com or via the contact form on the contact page, or write to us at the above address.
Alternatively you can write to us at our trading address of:
Telephone: +44 (0)203 195 2323
Acceptance of Terms and Conditions
By ordering a product from Svaja you accept these terms and conditions. These terms and conditions are subject to change at any time.
Orders
The products, descriptions, and prices shown on this website constitute an “invitation to treat”, consequently all orders are subject to acceptance and product availability.
Orders placed through this website, whether payment is made at the time of order or not, are subject to confirmation of acceptance by Svaja. Up to the point of acceptance orders placed through the online ordering facility should not be interpreted as contractually binding on either party. Automated system acknowledgements of receipt of the order, confirmation of order, or receipt of payment, do not constitute acceptance of the order by Svaja. Dispatch of your order at the prices shown on the website will in all cases constitute formal acceptance of the order by us in the absence of any other formal acceptance.
Our Contract
A legally binding contract between you and Svaja will be formed when your order is dispatched. If your order is only partially dispatched, the contract will only apply to the goods dispatched. The products that have not been dispatched will not form part of this contract with you until they are dispatched.
Although Svaja endeavour to ensure prices on this website are correct, Svaja reserve the right to change prices without prior notice. In the event of any change e.g. in price or expected delivery date between completion of your order and dispatch, Svaja shall inform you by e-mail and you shall at that point have the right to either (a) accept the change, in which case your reply will represent a new offer which Svaja will accept upon dispatch, or (b) reject the change, in which case your reply will represent a withdrawal of your order, or the remaining part of your order.
Product Substitution
In the event of a product becoming unavailable, no alternative product will be substituted by Svaja without your prior agreement. Svaja shall inform you by e-mail of any suitable substitute product and you shall at that point have the right to either (a) accept the substitution, in which case your reply will represent a new offer which Svaja will accept upon dispatch, or (b) reject the change, in which case your reply will represent a withdrawal of your order, or the remaining part of your order.
Delivery Times and Charges
Standard in-stock products are usually dispatched within 3 to 5 working days of receipt of order. Back-ordered or made-to-order products are usually dispatched within 3 to 4 weeks.
Orders for delivery to mainland UK will be shipped by the most appropriate method selected by Svaja. Express delivery may be arranged by quotation.
UK Mainland Delivery: Standard delivery is £7.50 including VAT (rates may vary from time to time). We are pleased to offer free shipping for all mainland UK orders over £50.
Orders to overseas or non-mainland destinations are by quotation – please email us.
Currency
All prices are displayed in Pounds Sterling (GBP), and all transactions are in that currency.
Loss or Damage in Transit
Claims in respect of missing or damaged merchandise must be made by telephone, quoting the invoice number and followed-up in writing within 48 hours from acceptance of delivery. Claims made or notified to us outside this period will not be considered.
Value Added Tax (VAT)
Prices shown on this site are inclusive of VAT at the prevailing rate.
Payment
Svaja accepts debit or credit cards through the e-Svaja website.
All orders must be paid for prior to dispatch.
All credit and charge card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Svaja, your order will not be accepted and Svaja will not be liable for any delay or non-delivery.
Returns Policy
For most standard, non-personalised products purchased online, you may cancel without giving a reason by notifying us within 14 calendar days after the day you receive the product. After notifying us, you must return the product within a further 14 calendar days.
Change-of-mind returns are made at the customer’s cost. Because SVAJA products are fragile, they must be securely packed in their original protective packaging where available, or in alternative packaging that provides equivalent protection. We strongly recommend a tracked and fully insured service suitable for fragile glass.
You may inspect the product as you would in a shop. If its value has been reduced by handling beyond what is reasonably necessary, or by inadequate return packaging, we may make a fair and proportionate deduction from the refund. We will refund the standard outbound delivery charge where required by law.
Refunds will be made without undue delay and no later than 14 days after we receive the returned product or, where applicable, acceptable evidence that it has been sent back. The right to cancel does not normally apply to products made to your specifications or clearly personalised. This does not affect your statutory rights if a product is faulty, damaged, misdescribed or supplied incorrectly.
How to Cancel
To cancel an order, please send a request to cancel the order in writing, by either e-mail or post, stating the reasons for your cancellation of the order or return.
Please note that you will be responsible for the costs of returning the goods to us unless Svaja delivered the item to you in error, or the item is faulty. If Svaja do not receive the goods back from you, Svaja may arrange for collection of the item from you and charge the cost of collection to you.
After cancellation of the order, Svaja will refund the relevant part of the purchase price for that item to you as soon as possible after the return of the goods, and within a maximum period of 14 days from cancellation.
Refunds will be made by the same method of payment as the original payment. Svaja will not be responsible for any delays arising through the banking system in the crediting of refunds to cardholder accounts.
Please note that if you are returning goods then their safe return is your responsibility and you must select the most appropriate means of return. If the product is returned with any damage or marks that render the item unsaleable you will be held liable up to and including the price paid by you for the item which will be deducted from your refund.
Warranty
All glass items are mouth blown by craftsmen and therefore small imperfections, variances in size, colour and shape are a feature of the production process and will not be viewed as faults. Material faults and quality issues must be raised in writing within 48 hours of delivery and replacement, refund or any other action taken by us is at our sole discretion.
Should Svaja accept there is a fault with the product Svaja will replace it free of charge and refund the postage you incurred up to a maximum of £15.00. Wear and tear is not covered under this warranty.
Force Majeure
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.
Your Undertakings and Warranties
You warrant that the information you provided during the registration and ordering process is complete and accurate.
Limitation of Liability
Although Svaja take every care to ensure accuracy, Svaja make no warranties as to the accuracy of the information on the eSvaja web site. The extent of the liability of Svaja for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.
Copyright
All artwork, pictures, products, content, designs, text, images and website code shown or otherwise used in this site is protected by copyright. No part of this website may be reproduced either in part or full without the explicit written permission of the relevant copyright owners.
Invalidity of Terms and Condition
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
Governing Law and Jurisdiction
Contracts between you and Svaja shall be governed by English Law and you and Svaja submit to the exclusive jurisdiction of the English courts.