Privacy Policy

Security and Privacy Policy

You can view our website without any personal information being gathered about you.

We recognize that your personal information should be protected and we will only share your information with third parties that have a need to know, such as those processing our data, or as a result of any statutory or legal obligations. We will not share any personal information, or pass or sell it to any other third party.

When you place an order on our site you will be asked to provide the relevant billing information to allow us to process your order. This information is stored on our servers together with your order information. You can log into your account to view and edit your billing information and order information using the username and password you provided upon registration.

WE DO NOT STORE YOUR CREDIT OR DEBIT CARD INFORMATION ON ANY OF OUR SYSTEMS. When you pay for an order, you are transferred from our site to our selected payment provider, and your credit or debit card is charged through their secure systems. We do not capture or store your card details at any point during the transaction.

When you purchase an item from us or if you register to receive our e-newsletter then from time to time we may email you with information about our products or services. We do understand the nuisance that spam brings and so we will not overwhelm you with constant e-mail marketing. Our e-newsletter system employs a “double opt-in” mechanism. Upon registering you will be sent an automated message asking you to confirm your subscription to the newsletter. If you do not confirm your subscription, you will not receive any newsletters from us. You can unsubscribe from the e-newsletter at any time by clicking on the unsubscribe link on the bottom of each newsletter. You will then be automatically removed from the mailing list.

Copies of any e-mail messages you send us may be stored on our computer systems and those of our web hosting service providers. We will never pass any personal information provided in any communication to anyone else.

Whenever you use a website a lot of information is gathered by statistical software which resides on the server and which monitors traffic patterns and site use. This collects information about how people have found the site, which pages they have visited, which page they exit from and so on. These statistics are important to us so that we can make the website more effective and easy to navigate. No personal information is gathered as a result of this activity.

Our website uses cookies to control certain site functionality. A cookie is a small data file, stored on the visitor’s computer which identifies the computer to the site and can be used to control access to certain sections and pages. These cookie files do not store any personal information that could be used to identify any particular user; when you access the site, a “token” with an encrypted session id code is passed to your machine. This token then controls your access to the site for that session, and is deleted once you close your browser or log off from the site.

Cookies are an essential part of the site delivery system, and you will not be able to use our site without cookies enabled.

Our website may contain links to other websites which are not under our control, and are not covered by this policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be processed by them in accordance with their own privacy policies, which may be different from ours.

We take site security very seriously, and we are committed to taking all steps necessary to protect any personal information stored in our databases against unauthorised access. Our site is hosted on a conventional server protected by the latest security software. Both the server operating systems and content management systems are fully maintained, and always updated to the most recent software level to minimise any likelihood of unauthorised access.

You as a user, also have a part to play in maintaining the security of your personal information, by following some simple rules when registering:

Don’t use a username and password that would be easy to guess
If possible, use a username and/or password that is not a real word
Use a long password (8 or more characters) rather than a short one
Use a password containing letters and numbers
Use a username and/or password with a mixture of capitals and lower case letters

Following these guidelines will make it very difficult, if not impossible, for anyone else to access your user account with us.

If you have any questions about the security or privacy of your personal information, please contact us.

You have a statutory right to access the personal data that is held about you by us. To obtain a copy of the personal information we hold about you, please write to us at the address on our website. For reasons of data security we cannot accept e-mail requests for details of personal information. Before releasing any personal information you may be required to verify your identity, and an administration fee may be levied.

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